General questions

WILL MY DREMACK.COM PURCHASE ARRIVE GIFT-WRAPPED?

All Dremack.com purchases arrive in the signature Dre Mack Red Box, tied with a white satin ribbon.

WHAT IS THE DRE MACK CARD?

Join the MACK CARD, and receive the following great benefits online at www.dremack.com for one year from date of purchase. Membership is $69.99/year.

•  25% discount on hats and custom embroidery•
•  Email and text message alerts on special offers, deals and events
•  Sneak peek on new merchandise before anyone else
•  Priority access to limited edition products and VIP events
•  Advanced purchase/reservation opportunities on special products
•  Exclusive product offers
•  Special Dre Mack partner benefits

*Promotional discount not valid on the first item purchased, gift cards or membership fee. Not valid with any other offer or discount unless specifically noted within the promotion or discount.

ARE PRICES ON DREMACK.COM SUBJECT TO CHANGE?

For assistance Prices on Dremack.com are subject to change without notice. Please expect to be charged the price for the Dre Mack item you buy as it is listed on the day of purchase.

HOW DO I ORDER DRE MACK MERCHANDISE?

Online: Once you have selected your Dre mack merchandise, click “Purchase”. You will be guided through the order process.

Phone: Please call (480) 459-7797. Hours are from 8:00AM-10:00PM EST Monday-Friday, 10:00AM-5:00PM EST Saturday and Sunday.

IS IT ILLEGAL TO USE PYTHON SKINS ON MERCHANDISE?

Pythons have beautiful, extremely durable skins that lend themselves to diverse applications. Long valued for their elegance and durability.  A common misconception, as portrayed by various animal rights activist groups, suggest that all python skins are hunted and killed alive only for their skin, this is not at all true. Skins are culled from the wild each year and traded with strict quotas.

Legalities and Conservation

Our python skins are legally imported through South East Asia and are protected by US Fish and Wildlife regulations and CITES Appendix II. Each year, 300,000 reticulated pythons skins are traded under CITES authority and approximately 30,000 short tail python skins. All of our skins are inspected prior to leaving their origin country and prior to entering the United States or the final destination country.

Our skins originate in both Indonesian and Malaysia, an important distinction for EU customers: Malaysian CITES skins are banned and confiscated in the EU.

We also adhere to California State Law (CA Penal Code 653o) and will not ship python to any customer with a California address.

Ordering

IS IT SAFE TO ORDER ON DREMACK.COM?

Yes, it is safe to order on Dremack.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server

HOW DO I PLACE AN ORDER ON DREMACK.COM

Ordering on Dremack.com is easy and safe. Once you have found the item you would like to purchase, click on the “ADD TO SHOPPING BAG” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.You may also order over the phone, by calling (480) 459-7797.

Shipping & Return

WHAT SHIPPING OPTIONS ARE AVAILABLE ON DREMACK.COM?

Enjoy complimentary shipping and returns on all orders

Shipping Times & Rates

Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, Dre Mack does not ship orders to post office boxes. Dre Mack is able to accept post office box addresses for your billing needs.
For each address within the United States, the following charges apply:
Ground shipping: $0.00. Please allow 4-5 business days.
Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee.
Next-day delivery: $30 without signature confirmation or $35 with signature confirmation. Orders placed before 3:00PM EST Monday through Friday will be delivered on the following day, including Saturdays where Saturday delivery service is available. Sunday and holiday delivery is not available. Next-day delivery is not offered for custom items.

MORE INFORMATION ON COMPLIMENTARY SHIPPING:
•The price of the merchandise must meet the required amount in order to receive complimentary shipping.
•Sales tax & custom design fees do not count toward the total amount.
•Multiple items totaling the required amount will not receive free shipping if sent to multiple addresses.
•Complimentary shipping is only available for orders placed on the U.S. Website for domestic delivery.
•The ending time for free shipping is 11:59PM Eastern Standard Time on the last day of the offer.

HOW CAN I MAKE RETURNS OR EXCHANGES?

Dre Mack offers complimentary shipping for any item that you’d like to return. Simply email us at [email protected] with your order number, name, and the reason for your return. Then drop off your package at the nearest UPS location.

If you have any questions, please contact Customer Service at [email protected] and we will get back to you typically within 24 hours.

Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.

DO OTHER WEBSITES OR STORES SELL AUTHENTIC, NEW DRE MACK. MERCHANDISE?

Dre Mack sells its merchandise online exclusively at: www.dremack.com. Select styles of Dre Mack exotic lids are sold exclusively at authorized retail locations, under license. Buyers should be wary of purported Dre Mack. merchandise sold through unauthorized channels. Beware of counterfeits.